धातुकारWho is responsible for your information
Dhaatukaar is a trading brand operated by XYZ Enterprises, a sole proprietorship in India. In this policy, “Dhaatukaar”, “we”, “our” and “us” refer to that business.
Registered address: To be updated before payment activation. This placeholder must be replaced with the principal business address before payment activation.
What we collect
- Identity and contact details: name, email, telephone number and any details you include in a message.
- Order and delivery details: products, quantities, billing and shipping address, order status, returns and support history.
- Account details: identifiers and authentication events used to let you securely access orders and profile information.
- Payment-related details: payment status, method type and transaction reference. Full card, bank or UPI credentials are handled by the payment provider enabled at checkout, not intentionally stored by Dhaatukaar.
- Device and usage details: IP address, browser, device, referring page, security events and essential cookie identifiers.
- Preferences: newsletter consent, communication choices and product interests you choose to share.
We collect information you provide, information created while fulfilling an order and limited technical information produced when you use the site.
How and why we use it
- To display products, maintain your bag and complete secure checkout.
- To accept, verify, fulfil, deliver, cancel, return or refund an order.
- To answer product questions, provide customer care and resolve complaints.
- To prevent fraud, abuse and security incidents and to keep reliable business records.
- To meet tax, accounting, consumer-protection and other legal obligations.
- To send marketing only where you have asked for it, and to record an unsubscribe or withdrawal request.
- To understand and improve site reliability and the shopping journey using proportionate, privacy-conscious measurement if such tools are enabled.
Where consent is the basis for an activity, you may withdraw it as easily as you gave it. Withdrawal does not affect processing already carried out lawfully or records we must retain.
Your choices and rights
Subject to applicable law, you may ask to access or correct personal information, withdraw consent, unsubscribe from marketing, raise a grievance or request deletion where we are not required to retain the information.
Email support@dhaatukaar.com with the subject “Privacy request”. We may need to verify your identity before acting. Every marketing email should also include an unsubscribe route.
Retention and security
We keep personal information only for as long as needed for the purpose described, to maintain transaction and support records, resolve disputes, prevent fraud and comply with legal, tax and accounting requirements. Different records therefore have different retention periods.
We use reasonable administrative and technical safeguards and restrict access to people and providers that need the information. No internet service can promise absolute security; if you suspect misuse of your account or data, contact us promptly.
Children
The store is intended for adults able to enter a purchase contract. We do not knowingly seek personal information from children. A parent or guardian who believes a child has submitted information may contact us to request appropriate action.
Contact us about privacy
Grievance Officer: To be updated before payment activation (Grievance Officer). This name must be completed before payment activation.
- Email: support@dhaatukaar.com
- Telephone: +91 93192 53362
- Complaints are acknowledged within 48 hours and addressed within one month.
We may update this policy when our services, providers or legal obligations change. A revised effective date will appear at the top; material changes will be communicated where required.