धातुकारReturns, refunds & cancellationsSeven days to
Seven days to
request a return.
For damage, a wrong item or a material mismatch, tell us as soon as possible, ideally within 48 hours. We’ll compare what arrived with the listing and confirm the next step.
Start with the orderShow us what arrived.बताइए · हम देखेंगेDhaatukaar · धातुकार
Email the order number
Describe the issue and attach photographs of the product and outer packaging where relevant.
We check the listing
We compare what arrived with the product description, images and pre-dispatch condition.
We confirm your options
Depending on the item and issue, that may be a replacement, return, refund or another practical resolution.
Keep the piece as received
Do not use, polish or alter it while we review the return or damage request.
Seven-day return request window
For a change-of-mind return, the item must remain unused, unpolished, unaltered and in its original packaging. Approved refunds are initiated after inspection and ordinarily reach the original payment method within 7–10 business days. Reporting damage or an incorrect item within 48 hours helps us investigate, but does not remove rights available under applicable law.
The practical detailsEligibility, shipping
Eligibility, shipping
and refund timing.
Begin every cancellation, return or damage request by emailing support@dhaatukaar.com with the order number. Do not send a parcel before we provide return instructions.
Cancel before dispatch
You may request cancellation at no charge before dispatch. We will try to stop fulfilment, but cannot promise cancellation once a parcel has been handed to the courier. If we cancel an accepted order, any captured amount is refunded in full.
Eligible change-of-mind returns
Contact us within seven calendar days of delivery. Standard products must be unused, unwashed, unpolished, unaltered, complete and safely packed in their original packaging with accessories and documents.
Items not eligible for change of mind
Used or care-altered pieces, personalised or made-to-request goods clearly identified before purchase, gift cards, and items damaged after delivery through misuse are not eligible merely because you changed your mind. This does not limit remedies for a genuine defect, deficiency, misdescription or incorrect item.
Damage, defect or wrong item
Share clear photographs or video of the product, shipping label and packaging. For a verified transit-damaged, defective, incorrect, spurious or materially misdescribed product, we arrange the return where needed and offer an appropriate replacement, refund or other lawful remedy without return-shipping cost to you.
Return shipping and address
For an approved change-of-mind return, the customer pays tracked return shipping unless we state otherwise. For our error or a verified product issue, we bear the reasonable return cost. Return address: To be updated before payment activation. We will confirm the operational return address in writing before collection or dispatch.
Inspection and refund timing
We record receipt and inspect the returned item against the approved reason. Once approved, the refund is initiated to the original payment method within 7–10 business days. The bank or payment provider may take additional time to post it. Cash refunds are not issued for digital payments.
Replacement and exchange
A replacement depends on stock. If the same product is unavailable, you may choose an offered alternative or a refund; we will not substitute a different product without your agreement.
Warranty and statutory rights
Unless a product page states a specific written warranty, no separate commercial warranty is offered. This policy does not reduce any guarantee, warranty or consumer remedy that applies by law.
Policy effective 9 September 2026